by Richard Catalano | Feb 8, 2021 | Blog
The adage of “Change is the only constant” rings even louder in this era. Digital business transformations are solely about change. How an organization, and its people, look at change is tantamount to the transformation effort’s success or failure. Too often, change... 
by Richard Catalano | Mar 24, 2020 | Blog
A shift, even if temporary, in how digital transformation initiatives are run, has been made. How organizations look at these programs is with a worldview that was thrust upon us recently, yet at Platinum PMO, we believe it could be a change for the better. A... by Richard Catalano | Oct 24, 2018 | Blog
I recently ran across a nice article describing the differences between Organizational Change Management vs. Organizational Change Leadership. The key themes between the differences are represented below: Platinum PMO’s role within most digital transformation... by Richard Catalano | Oct 23, 2018 | Blog
Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer Service is also the most efficient...
