Effective Date: October 1, 2019
A. Personal Data We Collect
We collect the following personal data from users who buy our products or services through our on-line platforms or our Website or contact us through the contact forms at our Website: first name, last name, and e-mail address, Address, Country, LinkedIn Profile, Twitter Profile, Company Name, Phone Number (of choice), Status of DX Program, Personal Shared Message Info (Details), Comment(s), Comment(s) Metadata, User ID, Nickname, Password (encrypted with Salesforce), Sign-in/Sign-Out Logs, Title (or Position), Company, Corporate Mailing Address, Department/Division, Direct Report (and or Supervisor), Office Phone Number, Mobile Phone Number, Employee Number, Current Role, Future State Role, Chatter Conversations (Messaging App), Inter Application Email, Historical Commenting/Notes, Last Password Change/Reset (NOT password itself), Permissions, Engagement, Interaction (Social Media, Website, Landing Page (Views/Click-Through), Email Campaigns (Open/No Open/Response), Email Click-Through Engagement, Third-Party Account Links, Mobile App Installation Status, Mobile App Usage Stats, Personal Group Membership, Public Group Membership, Permission/License Set, Permission Set Assignments, Team Association, Time-Zone/Geolocation, IP Addresses (White and Black Listed), Domain Association/Clicking/Linking, Social Media Association/Clicking/Linking, Historical View of Lead Engagement (Email, Online, Phone, Physical), Lead Scoring (Engagement Based), Client Lifecycle (Lead to Client).
We also collect data on how our website is used: number of page visits and duration, type of browser, Google Analytics, Bing code, Facebook Pixel code, Twitter Pixel code, LinkedIn code, Salesforce Website Tracking code (collectively, “Usage Data”). This Usage Data may include personal data, like your Internet Protocol (IP) address.
We also use “cookies” to collect certain information from all users, including Web visitors who don’t buy anything through our Website. Data collected through cookies may include Usage Data (whether or not personal) and Personal Data. A cookie is a string of data our system sends your computer and then uses to identify your computer when you return to our Website.
You can set up most browsers to refuse all cookies or to notify you of any cookies you receive. But if you don’t accept cookies, you won’t be able to make as efficient use of our Website, and you may not be able to use some features at all.
Our Website is not intended to collect data from children or from anyone under 18. If you are aware of children’s information collected through our Website, please contact us immediately at firstname.lastname@example.org.
B. Our Use of Personal Data
We use your Personal Data to create your account, to communicate with you about products and services you’ve purchased, to offer you additional products and services, to bill you, and to provide support for our products and services. We also use that information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property. In AMIGO® we also collect and use data, which can include Personal Data, for purposes that include to execute the Platform’s artificial intelligence, machine learning and/or predictive analytics capabilities. We may use, reproduce, sell, publicize, or otherwise exploit Aggregate Data and De-Identified Data in any way, in our sole discretion. (“Aggregate Data” refers to summaries of Customer Data, or of data that includes Customer Data, that do not include any Personal Data. “De-Identified Data” refers to Customer Data with Personal Data removed.
Do Not Track Notice
Do Not Track (“DNT”) is a setting in a web browser that directs websites not to track your behavior. You can activate the DNT settings through most browsers. We track users over time and across third-party Websites as follows: Engagement, Interaction (Social Media, Website, Landing Page (Views/Click-Through), Email Campaigns (Open/No Open/Response), Email Click-Through Engagement, Third-Party Account Links, Mobile App Installation Status, Mobile App Usage Stats, Personal Group Membership, Public Group Membership, Permission/License Set, Permission Set Assignments, Team Association, Time-Zone/Geolocation, IP Addresses (White and Black Listed), Domain Association/Clicking/Linking, Social Media Association/Clicking/Linking, Historical View of Lead Engagement (Email, Online, Phone, Physical), Lead Scoring (Engagement Based), Client Lifecycle (Lead to Client). We sometimes do respond to DNT signals. We use information collected through tracking as follows: For internal use being specifically for the marketing or client acquisition, customer relationship management, and statistical or analytical analysis or qualitative and quantitative techniques and processes utilized to enhance productivity and business processes within Platinum PMO, LLC.
We have authorized the following third-party tracking of visitors to our Website, over time and across third-party Websites: Through the use of (pixel) code(s) and or snippet(s) from Google, Bing, Facebook, Twitter, and Platinum PMO specific Salesforce org and Salesforce Pardot (emails, lists, forms, landing pages) installation(s)..]
C. Retention of Personal Data
D. Transfer of Personal Data
E. Contractor and Other Third-Party Access to Personal Data
We give certain independent contractors access to Personal Data. Those contractors assist us with sales, marketing, business development, client fulfillment and or consulting. All those contractors are required to sign contracts in which they promise to protect Personal Data using procedures reasonably similar to ours. (Users are not third-party beneficiaries of those contracts.) We also may disclose Personal Data to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. We also may disclose Personal Data to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property. Finally, we may share Personal Data in connection with a corporate transaction, like a merger or sale of our company, or a sale of all or substantially all of our assets or of the product or service line you received from us, or a bankruptcy.
As noted above, we compile Website usage statistics from data collected through cookies. We may publish those statistics or share them with third parties, but they don’t include Personal Data.
F. Protection of Personal Data
We employ the following data security tools to protect Personally Identifiable Information: Within the public website and or communications tools: SSL (HTTPS protocol), Malware Protection, Email Encryption. Within Salesforce, compliance with : ISO 27001/27018, SOC 2, SOC 3, PCI-DSS, Safe Harbor that is within Force.com, Sales Cloud, Service Cloud, Analytics Cloud, Chatter and Pardot. Additional measures employed are Minimum password length, maximum invalid login attempts, Forced logout on session timeout, Forced re-login after an administrator logs in as another user, Auditing, Controlling User Access (Two-factor Authentication, Custom Login Flows, Object-Level Permissions, Role Hierarchy, Exceptions, Field-Level Permissions, Permission Sets, Encryption) and the employment of Salesforce Shield (event monitoring, audit trails, and platform encryption). The use of Salesforce (Force.com) also provides both physical and digital protection by Concrete protected fiber entry with high bandwidth capacity, Backup networks, Net-neutrality: connects to major carriers, Use of firewalls and edge routers to minimize security risk by blocking unused protocols, Use of internal firewalls to separate traffic between the service and the database tiers, Advanced intrusion detection system that senses and reports abnormal events to a security event logging system that can send alerts and generate reports, Use of outside security vendors that routinely scan Salesforce networks to alert on malicious activity that may change baseline configuration, assess applications & network vulnerabilities, and pen test and code reviews, Use of Transport Layer Security (TSL) to ensure all users connections to Salesforce are encrypted, Maintenance of logs that records everything, from record creation, field updates, file uploads and the corresponding IP address and the date and time it occurred. We also take reasonable steps select vendors who make limited and legal use of your Personal Data. Unfortunately, even with these measures, we cannot guarantee the security of Personal Data. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.
G. Accessing and Correcting Your Personal Data
You can access and change any Personal Data we store by contacting us via e-mail, at email@example.com.
H. Special Terms related to the European Economic Area
If you are in the European Economic Area (“EEA”), the provisions of this Section H apply to you, effective May 25, 2018.
Legal Basis for Processing
We may process your Personal Data because you have given us permission to do so (e.g., by sending data through our contact or order forms), because the processing is in our legitimate interests and it’s not overridden by your rights, or because we need to process your Personal Data to comply with the law.
Your Rights Under the General Data Protection Regulation (“GDPR”)
If you wish to know what Personal Data we hold about you, to have us remove it, or otherwise to exercise your rights, please contact us at firstname.lastname@example.org. In some cases, you also have the following rights related to your Personal Data:
- The right to access, update, or delete your Personal Data.
- The right of rectification—to have your information altered if it is inaccurate or incomplete.
- The right to object to our processing of your Personal Data.
- The right of restriction—to request that we restrict how we process your Personal Data.
- The right to data portability—to receive a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent to our processing of your Personal Data.
- The right to complain to an EEA data protection authority (a government agency) about our management of your Personal Data.
J. Contacting Us
PLATINUM PMO, LLC
6834 CANTRELL RD, STE 1001
LITTLE ROCK, AR 72207